Terms and Conditions

Currencies and Payments

We accept payments in GBP (£ Sterling) via the WorldPay payment gateway.
Worldpay Payments Processing

Payments are accepted through WorldPay using these cards:
Mastercard payments supported by Worldpay Visa Credit and Debit payments supported by Worldpay Maestro payments supported by Worldpay JCB payments supported by Worldpay

Delivery and Order Tracking

We usually despatch orders on Mondays, Wednesdays and Fridays. If your order is placed after 3pm then it will be sent out on the next available delivery day.

Your goods will be sent by the postage method you have selected. If the package needs to be signed for on arrival, this is indicated in the delivery choices presented to you. If we are aware of any reason why your order may be delayed, you will be kept informed of its progress via email.

Refunds and Returns

If you are purchasing as an individual for your own use (rather than for a business) you have the right to cancel your order within seven days of placing your order or of receipt of the goods (whichever is the later).

If you wish to cancel, then you must first email us at thetailsofmaxandhero@gmail.com with your full details, clearly marking your email as 'refund request'. We will then contact you and tell you what to do next.

If your order has not been shipped, your payment will be refunded in full. If your order has already been shipped, then you must return the goods to us in order to be eligible for a refund. The goods must be received by us undamaged and in mint condition, and you are liable for the return postage to the address we will supply in our email. When we receive the goods we will process your refund. If the goods are damaged in any way, we reserve the right to reduce the refund to take into account the reduction in value of the goods due to the damage.

Privacy Policy

We collect your contact details purely for the purposes of processing your online payment, and for despatch of your order. We do not pass any of your details to any third party, and will not use your details for our own marketing or other purposes without your express permission to do so.

Cookies

Cookies are small items of information from web pages that are stored on your computer/device. These are usually used for things such as remembering details from forms. We do not currently store any cookies from our web site.

Contact Details

Business Owners: Alexandra Moore and Anna Walford
Address: 13A Sangora Road, London, SW11 1RL, UK
Email: thetailsofmaxandhero@gmail.com